WhatsApp, Telegram, Web Chat, SMS, Email, Messenger and Instagram — one platform with automatic routing, AI assist, and live reporting.
Integrates with leading commerce platforms
Customers reach you on whatever channel they prefer. We route every conversation to the right inbox. Your team handles everything from a single, unified workspace.
No app switching. No lost conversations. Every channel belongs to an inbox, every inbox is open to your team.
A complete platform to run high-quality customer service across every channel.
Your team collaborates on the same conversations without conflicts or duplication.
Automate first responses and keyword triggers without writing a single line of code.
Instant AI reply suggestions help your agents respond faster and more accurately.
Set response-time targets and track compliance automatically with alerts.
Send targeted messages to thousands of customers and track delivery and read rates.
Detailed per-agent reports with CSAT ratings, SLA compliance, and conversation metrics.
A full no-code visual flow editor: drag, drop, and connect nodes to build sophisticated chat bots, case routing, webhook calls, and more — like a built-in Zapier for conversations.
Connect WhatsApp, Telegram, your website chat, email, SMS, Messenger and Instagram — plus Salla, Shopify, WooCommerce, WordPress and BigCommerce storefronts. All in one place.
100% Official APIs Only — Your Account Will Never Be Randomly Banned
We connect exclusively via the official Meta Cloud API, official Telegram Bot API, and Twilio — never unofficial workarounds. Unlike grey-zone tools, your account is fully protected and policy-compliant.
New messaging channel? Adapter pattern means 3 files. Another storefront? Anywhere you can add HTML — Sayl works.
In-chat product catalog, native payments, and more. Turn conversations into sales without the customer ever leaving the chat.
Browse products inside WhatsApp via Meta Catalog API. Customers view and pick products without leaving the chat.
Meta Catalog APIPay directly inside WhatsApp chat. Supported in India and emerging markets via UPI on Meta Pay.
UPI · Meta PayFull integration with Magento & Adobe Commerce stores. Real-time order, catalog & cart sync.
Adobe CommercePOS integration for Lightspeed retail stores. Unify in-store and chat sales in one view.
POS · RetailAutomatic two-way contact sync between Sayl and the CRM you already use. Customer data changes in HubSpot, Salesforce, Pipedrive, or Zoho? Reflected instantly in Sayl.
Two-way sync contacts, deals & companies. Updated in HubSpot? Synced in Sayl.
Two-Way SyncSync leads, contacts & cases. Full Sales Cloud support.
Two-Way SyncSync deals, people & organisations. Perfect for sales teams.
Two-Way SyncSync leads, contacts & accounts. Full Zoho One integration.
Two-Way SyncCalendar, email marketing, payments, spreadsheets, and team chat — all synced automatically with your conversations.
Auto-sync contacts to Mailchimp lists. Add contacts to email campaigns after first chat.
Two-Way SyncSend booking links inside the chat. Customer books — the event appears in your calendar instantly.
In-Chat BookingCollect payments directly in chat. Send a payment link — Stripe confirms and the order status updates instantly.
In-Chat PayTwo-way sync with Google Sheets. Update the sheet — the CRM reflects it. Update the CRM — the sheet follows.
Live SyncInstant notifications for new conversations, assignments, and SLA alerts — right in Slack or Microsoft Teams.
Instant AlertsPublic integrations marketplace with hundreds of apps. Zapier, Make, REST webhooks — connect anything.
Public MarketplacePractical, screenshot-rich manuals for every role — agents and owners. Read online or download as PDF.
A complete walkthrough of everything Sayl CRM does — from creating your workspace and connecting channels to using the inbox, AI, broadcasts, reports and billing. 16 chapters.
A day in the life of an agent: working the inbox, AI reply suggestions, canned replies, escalation, internal notes, attendance and CSAT ratings.
All guides are kept in sync with each release. Current version: 1.0.
More than suggestions — autonomous AI agent, rephrase, sentiment routing, and bring-your-own AI key support (BYOAI).
Fully autonomous agent that handles entire conversations — understands context, calls actions, and hands off to humans only when needed.
One-click rewrite of any draft: formal, friendly, short, or expanded. Tune tone instantly before sending.
Auto-detect negative sentiment and instantly escalate to senior agents. Never keep an angry customer waiting.
Use your own OpenAI, Anthropic, Gemini, or Azure keys with per-workspace budgets. Full control over provider and cost.
Macros, quick replies, skills-based routing, holiday calendars, and conversation merging — everything an agent needs to be faster and smarter.
No complex setup. No lengthy onboarding. Connect, invite, and start replying.
WhatsApp, Telegram, Web Chat, SMS, Email, Messenger and Instagram — all connected in minutes with our step-by-step guides.
Add agents with roles, permissions and inbox assignments. They start handling conversations immediately — no complex training.
Monitor SLA compliance, per-agent performance, and CSAT scores from a single real-time dashboard.
Track the source of every contact — which Facebook ad? Which short link? Which campaign? — with smart URLs and attribution reports.
Track which Facebook or Instagram ad brought each contact in. Full Click-to-WhatsApp attribution.
Click-to-WhatsAppShorten any link and track exactly who clicked. Perfect for broadcast campaigns — know the CTR per link.
Click TrackingTest two broadcast template variants. Send A to 10% and B to 10% — the winner auto-sends to the rest.
Auto-OptimiseBuilt-in Click-to-Chat link generator with UTM params. Auto-pass source, campaign & medium to every contact.
UTM · GA4Birthday campaigns, NPS surveys, RFM segmentation, and auto re-engagement — data-driven marketing on autopilot.
Auto-send birthday offers. Or remind customers 3 days before subscription expiry. Any date field works.
date + 0 daysNet Promoter Score, CSAT, and Customer Effort Score surveys — sent automatically after conversation. Instant results.
NPS · CSAT · CESSegment contacts by Recency, Frequency & Monetary value. Target your highest-value customers with precision.
Auto RFMAuto-detect dormant contacts and trigger win-back campaigns. Set the inactivity threshold — the system does the rest.
Auto Win-BackExport your existing customer segments as lookalike audiences to Facebook & Google. Find new customers like your best ones.
Meta · GooglePer-agent email signature management. Customer-facing branded email templates for a consistent experience.
Per AgentSSO, white-label, custom domain, SOC 2 / GDPR compliance, and IP allowlists — everything enterprises need to trust and scale.
Drag-and-drop dashboard builder, wallboards, goal tracking, scheduled reports, and cohort analysis — everything a manager needs.
A public-facing knowledge base with FAQ articles, search, and custom branding. Deflect tickets before they happen.
Your customers search and find answers themselves — no agent wait time.
Your logo, colours, and domain. The help center looks like part of your site.
Every article read = one less conversation. Reduce ticket volume by up to 40%.
Articles in Arabic and English. Every article supports RTL and LTR.
Built-in phone system for voice calls from the same inbox. Plus Apple Business Chat, LINE, Viber, and WeChat.
Built-in phone system — agents make and receive voice calls from the same inbox. One unified call log.
Unified InboxConnect with iOS customers directly from Messages. Full Apple Business Chat API support.
Messages APIJapan, Thailand & Taiwan's #1 messaging app. Full LINE Messaging API integration.
LINE APIKey channel in CEE and MENA. Full Viber Business API integration.
Viber APIChina's biggest messaging platform. WeChat Official Account integration for businesses serving the Chinese market.
Official AccountHundreds of ready apps. Zapier, Make, and REST hooks. Build any integration you need — no code required.
Zapier · Make · RESTNo bill from Meta. No bill from Twilio. One price covers everything.
Every competitor says "pay us, then pay Meta, then pay Twilio, then pay Mailgun." We don't. Your subscription price covers WhatsApp conversation charges, SMS messages, and email delivery — all within your plan's included monthly allowance. One bill. One price. No surprises.
Included fees apply within your plan's monthly allowance (e.g. 500 conversations on Starter, 5,000 on Pro). After exceeding your allowance, you are billed at the provider's exact published rate — at cost, with zero markup.
Exceeded your monthly allowance? Any overage is charged at the provider's exact published rate (Meta / Twilio / Mailgun) — with zero markup. No hidden fees, ever.
Compared to comparable plans from the competition
Competitor prices may change. Approximate comparison against similarly-featured plans.
Short narrated walkthroughs in Arabic and English — covering every part of Sayl CRM.
Live stats, open conversations & team activity
Filter, search & manage all incoming messages
Reply, translate, suggest & assign conversations
CRM database, pipeline stages & tags
Send campaigns to thousands at once
Automate replies & routing 24/7
Agent performance, SLA & CSAT tracking
Channels, inboxes, team roles & SLA
Join teams managing thousands of conversations daily with Sayl CRM — get started in 2 minutes.